Frequently Asked Questions

Domestic Shipping Services

Express Courier Services offers extensive domestic coverage throughout Malaysia by major and reliable international and local courier service providers. We can deliver your package to major cities, inter-state, regional hubs and even remote locations.

For specific information on our reach and delivery time in your areas, please contact us for a quote.

The cost of your domestic shipment depends on several factors, including:

  • Package weight and dimensions: Larger or heavier packages generally cost more to ship.
  • Origin and destination: Distances between pickup and delivery locations affect pricing.

Delivery speed: Faster delivery options (e.g. Same Day or Next Day) typically cost more than standard options.

Express Courier Services offers a variety of domestic delivery speeds to suit your needs, that include:

Standard Delivery: Cost-effective option for less time- sensitive shipments, with delivery time frames typically within a few business days.

Same day delivery: Get your urgent packages delivered within the same business day (local areas only)

Next Day Delivery: Receive your packages at their intended destination by the next business day (for West Malaysia) Within 4 Business days (for East Malaysia).

Express Courier Services (International)

Express Courier Services is the fastest delivery method. Customer pays extra shipping cost for the speed and security to ensure that the shipment is transported to the recipient within the stipulated time.

Benefits of Express Courier Service are:

Global and Expertise: Global reach and expertise in documentation and speedy custom clearance.

Speed: to ensure your parcel/document reaches its destination in the shortest possible time.

Security: With rigorous scanning, tracking and security measures to reduce the risk of damage or loss during transit.

Express courier Services cover a wide range of destinations globally. We deliver numerous countries and territories worldwide. Please contact us for more details.

The cost of shipment is based on its content, weight, size, origin destinations and the chosen courier services. Our MBE team will calculate the cost based on the information provided.

Duty is calculated against the value of the shipment’s content declared on the commercial invoice, together with any insurance cost and a percentage of the transportation cost.

This value is then multiplied by the duty percentage of the indented country’s Harmonized System (HS) code.

The delivery time for Express Courier Services varies depending on the destinations. However, we strive to ensure that your package is delivered in the shortest possible time by selecting the most reliable international courier.

Please note that delivery times may be affected by factors such as custom and documentation procedures, international transit and local delivery conditions.

Customers can track their shipment using our online tracking system available on our website or courier service provider’s website. You will need your shipment tracking number, which is provided when you send a package with us.

The tracking system will provide real-time updates on the status and location of your shipment.

We offer a wide range of carrier services that can accommodate virtually any package regardless of size and weight on special request. Fill in the Shipment Request Form and email to us, our friendly service team will contact you.

Yes. We offer comprehensive insurance coverage equivalent to the value of the goods and associated shipping costs provided the items are packed in accordance to the packaging guidelines for international shipping. For peace of mind in the unlikely event of loss or damage during transit. Ask about our MBE SafeValue Parcel Insurance Coverage service when you contact us.

Some items, such as dangerous or protected items, cannot be shipped either domestically or internationally. Please refer to the Items exclusive lists under terms and conditions set by the carriers.

Import Shipping Services

Guaranteed safe delivery: We understand that your belongings are important, so we guarantee the safe delivery of all your items shipped through our Interstate service.

Timely deliveries: MBE is committed to providing efficient deliveries. While specific times may vary depending on the origin and destination, you can be assured your shipment will arrive promptly through our established network.

Convenience: We can arrange for a courier to be sent directly to your location within Malaysia to collect your items.

While we can handle a wide range of items, it’s always best to check with us beforehand to ensure your specific goods comply with Malaysian import regulations. Contact us for a free consultation to discuss your import needs.

The cost of your shipment will depend on factors like the weight, dimensions, and origin/destination of your goods. We offer competitive rates and can provide you with a free quote after assessing your specific requirements.

Professional Packing Services

We offer a wide range of courier services, we can accommodate virtually any package, regardless of size and weight.

We offer professional packing services and labelling of your items. MBE has a full range of tough, high quality packing boxes and materials suitable for safe packing of any kind of item you need to send.

If you want to ship unusual shape or fragile items which require special packaging, our experienced and well-trained staffs can help you with latest packaging techniques and methods to ensure our package is securely packed and arrive safely.

As international shipments have to endure long distance and travelling duration, which can affect the shipment quality. 

Our MBE team are well-trained and experience to help you to pack your items in the right box, custom shipping boxes, secure the items with robust packaging materials, bubble wrap to provide adequate cushioning or special packing to meet international packaging guidelines and custom labelling requirement.

MBE SafeValue Parcel Insurance Coverage

It is not mandatory to purchase parcel insurance. But by insuring valuable items provides peace of mind and financial protection in case of loss or damage, theft or total loss situation.

Parcel insurance typically cover loss, damage and theft during shipping.

Step 1 Declare: The value & content of the parcel

Step 2 Approve: Upon assessment by our insurance partner.

Step 3 Pay & Cover: Pay to us & get your parcel cover (insurance cover note).

Condition: All insured parcels must be packed in accordance to the packing guidelines to ensure the parcels get to the destination safely.

It is advisable to declare the actual value of the contents and to assess the item’s worth accurately when purchasing insurance coverage.

The cost of parcel insurance coverage varies based on the actual value of the content and the shipping charges.

For shipments Coverage = Declare Value of Consignment X 2% Surcharge Rate. + SST 8%.

Our insurance partner can cover high value items. But there is a limit on the value and types of items cannot be covered (Items on Exclusion Lists). Full coverage of RM10,000 per consignment note (subject to approval).

Coverage for RM10,000 to RM50,000 also can be arranged subject to approval by the insurance vendor. Excess clause of RM200 or 5% of the insured value is deductible from the claim value.

From the point of collection by courier company until delivery to the recipient.

  • Domestic delivery: Maximum 7 days.
  • International delivery: Maximum 14 days.

Commence from the receipt date of consignment by carrier until delivery to the consignees (Recipient).

We can help you to file a claim to the insurance company by submitting following documents:

  1. Claim letter from you.
  2. Claim letter from courier company to insurance company 
  3. Investigation report from courier company.
  4. Police Report (For lost item only).
  5. Product Repair Bill (For Damaged Item only).
  6. Photo of damaged Item.
  7. Item invoice and consignment note. 

To facilitate your insurance claim, all incidents on lost or damaged items must be reported to us within 3 working days.

Insurance company review and process the claim within 14 business days.

You can easily track and trace your shipment on-line via courier website to know where your parcel is and when it is arriving, by entering your shipment number and postal code.

Pick-Up Drop-off services (PUDO)

A location for Pick -Up by couriers, Drop-Off for eCommerce orders, Self-Collection by online buyers, Drop-Off Return items at a designated location as part of the return process.

Risks: Reduce the risks of missing /lost and damaged packages from doorsteps.

Flexibility: A more flexible and convenient for Drop-Off and Self-Collection choices for consumers by eliminating waiting for a package to arrive.

Hassle-Free Returns: Return process is simple, more efficient and faster.

Cost Saving: Reduce shipping cost. By eliminating multiple trips deliveries by courier logistic drivers, reducing mileage covered, less fuel consumption reducing carbon emission.

Provide control of parcels to customers.

eCommerce Drop-Off services

Our Drop-Off services allow online sellers to deliver shipments to our service centre when it’s convenient for you. It also provides reliability through scheduled daily routes optimized for ecommerce parcel pickup.

We designed our Drop-Off process to minimize paperwork requirements for you. As long as your parcels and freight have delivery address labels properly affixed. For Return shipments, we ask that any RMA numbers or other identifiers are clearly written. 

We’ll handle the rest!

You can use our Drop-Off services to deliver nearly any parcel, package or freight related to your eCommerce operations subject to the maximum dimension and weight set by the couriers.

Parcel Return Drop-Off Services

Our Return Drop-Off services let customers easily bring back items at any of our convenient service points. We scan returns instantly upon Drop-Off so you receive digital confirmation the same day. We make Return simple and easy.

We recommend customers have the original receipt or order information. If you provide a return authorization or RMA number, that should be clearly written on the parcel when dropped off. Other than appropriate labelling identifiers, no paperwork is required from you. We handle the rest.

Once we digitally confirm the package is received into our possession, the Return delivery to online seller location typically takes 1-2 business days on the express routes. As soon as online sellers inspect and process Returns upon arrival, e-refunds or replacements can be issued to customers.

Once the online seller approves your Return request, you will receive a QR code and confirm the nearby Drop-Off location.

You can track the Return parcel shipping information via online seller app.

To Drop-Off the securely packed Return item with proper packaging, completed eCommerce platform Return form and your eCommerce account number at the chosen PUDO service point within the stipulated period.

Our MBE team will print your Drop-off Return label to be attached to your package on the spot.

Returning an item via Drop-Off is Free of Charge.

Yes. Our Packing experts can help you to pack your Return item and printing of labels at very competitive rates.

Parcel Self-Collections Services

Our Self-Collections service allows customers to Self-Collect orders from our convenient service point at a time that suits their schedule. This avoids missing deliveries or waiting at home all day.

If you choose an MBE service point near you for Self- Collection, when your package arrives at PUDO point, you will receive a text /notification with a QR and 6-digit PIN code for us to retrieve your order details. You can use one of these to make a collection at our service point at your convenience. The parcel is in your hand once you provide your PIN number to our MBE team for their verification /scanning purposes.

We hold parcels destined for customer collection for 7 days If unclaimed after 7 days we return to shipper.

If you need help delivering your package for any of the following reasons, please contact the courier/carrier of your order directly.

  • You have not received your PIN number.
  • Your PIN has expired.
  • Your code doesn’t work
  • The system informs you that the package does not exist.

Tracking Services

Shipment tracking is about communicating with customers, informing the order status at every step of the shipping process. From the moment they purchase, to the confirmation, to receiving the tracking number, until they receive the goods.

A tracking number or ID is a combination of numbers or letters that identifies your shipment for domestic or international tracking.

Tracking numbers serve as the link that connects the customers to their purchases. Customers expect real-time visibility into their orders.

Your shipment will be assigned a Tracking number/ID/consignment number and notification on the flow of goods will be sent. You can track your shipment quickly and easily using couriers’ websites or their online portals by entering your tracking ID. The information on the current status of your delivery and estimated arrival time is provided.

Track and trace aims to provide transparency in the supply chain so that logistic providers/partners and customers can know about the shipping status and exact location of goods. It also improves the management of the logistic network and the quality of the customer services.

Order tracking is a process of monitoring and tracking orders placed online and delivering real-time status updates to customers. It helps customers learn where exactly their order is, when they should expect to arrive, and whether There has been a delay.

MBE Mailbox Rental Services

The minimum rental period is 1 month.

You can use cash, credit card or local cheque. Your Mailbox services will begin as soon as we receive payment and sign the rental agreement. For overseas or outstation customer, you can use Telegraphic Transfer (TT) or via online banking.

Your address could look like this:

Suite #……….., MBE Taman Desa,
57A, Faber Plaza, Jalan Desa Bakti, Taman Desa
56100 Kuala Lumpur.
Malaysia.

Yes. There is One-time initial set-up fee of RM10.00. Customers can submit the Mailbox Service agreement via mail or post.

Actually, our service is a much better deal. We offer real  street addresses and a virtual doorman service. The Malaysia Post office does not receive parcels from any carrier. But we can accept any mail, packages or correspondence to you, from any carrier or courier. We can also accept large packages. You can call us or email us to find out if we have received any mail for you.

YES. All Mailboxes are a standard size. Large packages will be stored in the secure areas.

Yes. As long as you have a mail forwarding deposit with us. We can bundle and forward your mail as often as you with additional service charges beside postage. You can choose the level of service for forwarding. If you have a carrier account, we can use it.

Our Mail Forwarding services are perfect for Mailbox customers who travel frequently, work from home and can’t get into our store to collect your mails/parcels. Our services include:

  • Receive all your mails and packages from any couriers on your behalf.
  • Forward your mails /parcels to your address.
  • You can call or email us to check when you have mails/parcels with us.

Mail Forwarding services can be done with a minimum deposit of RM 150 to be deducted for postage, service charge and materials used.

With a Mailbox from MBE, you don’t need to visit our store to check for mail. Save yourself the time and inconvenience by just dropping-by at our store only when you know that you have mail to collect. You can call us or email us to check whether there are any mails or parcels waiting for you or you are expecting mail to be delivered to your Mailbox.

First proof of identification must include a photograph, like IC, driver’s license or passport. The second proof of identification may be issued: organisation, school or insurance organisation.

WE can fax or email an agreement to you. After you fill out the form, you need to fax them to us, with a copy of your identification.

Renting a mailbox with us gives your business a professional address to list on websites & marketing materials. Mail/packages are signed for upon delivery. 

We’ll scan mail or send you photos. Some box types offer package notification, collection services, personalized box numbers, etc. It bolsters customer confidence.

Standard Personal rental terms are: 1 month, 6 months, a year or 2 years. Prices range from RM 45 per month for our standard size mailbox up to RM 840 for 2 years. Discounts apply for longer terms. No contracts so you can cancel anytime. Contact us to discuss rates specific to your requirements.

We provide full postal services for sending letters, postcards, envelopes, small packets under 2kg, or standard parcels within Malaysia or internationally. Drop off your mail and our daily collection ensures prompt delivery. We have competitive rates vs. the post office!

Yes, we stock a wide range of mailing supplies at all locations. This includes standard envelopes, padded envelopes, multiple box sizes, bubble wrap, packing tape, address labels and more. Let us know if you need any specialty supplies as well. We aim to be your one-stop shop.

We accept all major credit cards, debit cards, cash, bank transfers or cheques. For high volume corporate clients, we can set up billing accounts. Contact us in advance if you’d like to establish a customer account. We offer the most flexibility in payment options for all your mailing needs.

Direct Mail Services

We can provide complete services for all types of marketing and communication campaigns sent by post. This includes promotions, newsletters, invitations, notifications, brochures, catalogues, greeting cards, and more. Just provide your address list and campaign materials. 

We’ll handle the rest!

We can work from simple Excel/CSV files of contacts to more advanced databases. As long as we can extract clear postal addresses, no format is too complex. We help ensure accuracy via validation checks and de-duplication too.

Just send us what you have!

Absolutely! If you need help with concept ideation, copywriting, graphic design, print production, and more around your mailing campaign materials, our in-house teams can provide full creative services. We can take your vision from start to professionally printed finish. Call us first about campaign goals.

Graphic Design Services

Our designer has years of expertise in designing print materials such as: business cards, letterheads, promotional cards, flyers & newsletter, brochures, catalogue & manuals, stickers & label, sign, banner & poster and printed apparel 

We can help you to build your corporate and brand identity with logo design, branding etc.

For our graphic designer to start working on the project, we need a design concept brief from you. We will provide the estimated costs for the design project.

Time frame depends on the type of project/design required and the number of hours required to complete the tasks. Please feel free to ask us for a quote. Our designer will provide an estimated time frame for the project to be completed.

Prices for graphic design can vary between tasks. Please contact us by email with a detailed design concept brief for our designer to provide an estimated quote on the cost of the design task.

The design files will be sent via email or in the case of very large files, cloud storage links. If  you have any special requirements, please inform us at the time of quoting.

Design tasks require upfront deposits in order for our designer to start work. Payment can be made at our service centre or direct deposit via bank transfer with proof of payment.